BrandExtenders
Terms of Service

Last Updated: 7/26/2024

Welcome to BrandExtenders! These Terms of Service (“Terms”) apply to your use of the brandextenders.com and/or shop.brandextenders.com websites (the “Site”) and any purchases you make from BrandExtenders, LLC (“BrandExtenders, Brand Extenders,” “we,” “us,” or “our”).

1. Using the Site

By accessing or using the Site, you (the “User” or “Customer”) agree to be bound by these Terms. If you do not agree to all of these Terms, you may not use the Site.

• Age Requirement: You must be at least 18 years old or have the legal authority to enter into a binding contract to use the Site.
• Site Access: We grant you a nonexclusive, revocable license to access and use the Site solely for evaluating BrandExtenders’ products and services. You may not copy, modify, distribute, transmit, display, perform, sell, or create derivative works of any content on the social media outlets or marketing materials without our express written consent from BrandExtenders, LLC.
• User Content: Any comments, contributions, reviews, or other content you submit or contribute to the Site (“User Content”) becomes our property. We may use User Content for any purpose without your permission or compensation. All associated material made by site users is able to be utilized by BrandExtenders, LLC and any of its affiliates in perpetuity without legal recourse or royalty claims. You are solely responsible for ensuring you have the rights to any User Content you submit. 

2. Indemnification

You agree to indemnify and hold harmless BrandExtenders, our affiliates, and our officers, directors, employees, agents, and licensors from and against any and all claims, losses, costs, and liabilities (including attorneys’ fees) arising out of or related to your use of the Site or violation of these Terms.

3. Limitation of Liability

• General: BrandExtenders is a limited liability company and shall not be liable for any incidental or consequential damages arising out of your use of the Site, including negligence.
• Force Majeure: We will not be liable for delays or disruptions in service caused by events beyond our reasonable control, including but not limited to weather conditions, political unrest, war, acts of god, natural disasters, labor strikes, customs delays and failure of subcontractors to perform.
• Delivery: Shipping and delivery dates are best estimates based on Brand Extenders, LLC and its suppliers’ expectations. Brand Extenders, LLC is not liable for delivery delays.
• Product Descriptions & Colors: We strive to provide accurate product descriptions and high-quality photos. However, due to monitor variations, we cannot guarantee the accuracy of colors.
• Trademark Misuse: You are responsible for ensuring you have the rights to any logos, trademarks, or images you upload for production. Brand Extenders, LLC is not liable for the misuse of any graphics, images, logos or trademarks, as the buyer assumes all liability.
• Pricing: We reserve the right to adjust pricing without notice. If a price increase occurs, you may cancel your order without penalty.

4. Privacy

Brand Extenders, LLC is committed to protecting user and account information, including usernames, passwords and billing information. Users are responsible for keeping their account credentials safe and secure. It is the user’s responsibility to immediately notify Brand Extenders, LLC of any unauthorized use of their account or breach of their security. The user and/or account holder is responsible for any losses stemming from unauthorized use of their account. Please refer to our full Privacy Policy for more details.

5. Marketing

By creating an account, you agree to receive marketing communications from Brand Extenders. You may opt out of future email communications by following the unsubscribe links in our emails. You may also notify us at info@brandextenders.com to be removed from our mailing list. We will stop sending marketing communications within 30 days of your unsubscribe request.

6. Orders

• Order Approval: We require your approval before producing your order.
• Changes after Approval: To continuously provide industry-best-in-class service, once an order is approved, it is immediately sent for production. Once approved, changes or adjustments are not allowed.
• Proof Review: It is your responsibility to confirm that all artwork is correct and is placed correctly on the proof provided by Brand Extenders, LLC.
• Samples: Sample items are pulled from sample stock on hand at the factory level and may have an existing imprint when shipped. Please note sample orders are final, and refunds or returns are not available, especially if the item comes in with a random imprint.  Samples are intended for business purchases to touch and feel the product and not for personal use.

7. Cancellations

• Cancellation Before Proof: Cancellations before a factory proof is generated there will be no cost to the user/account holder.
• Cancellation After Proof: Cancellations after a factory final proof is generated will incur a 10% cancellation fee.
• Cancellation After Artwork Approval: An honest attempt to stop the production process will be made with zero guarantee upon cancellation after artwork approval, but we cannot guarantee any cost savings, and the account holder will be responsible for the product if production cannot be stopped.

8. Payment

• Payment Terms: The user / Account Holder agrees to pay for goods and services when placing the order.
• Pricing Currency: All prices are listed in USD ($).
• Accepted Payment Methods: We accept Visa, Mastercard, and American Express.
• Additional Charges: Rush fees, special order requests, additional embellishment charges, expedited shipping and applicable duties and/or taxes will be added to the order and billed as separate line items. Costs incurred after an order is placed will be discussed with the user/customer, and any prior payment(s) will be noted as a deposit to the overall order. The user/customer will then receive an adjusted invoice with the additional costs that can be paid via credit card. 

9. Shipping

• Delivery Responsibility: We are not liable for undeliverable packages, incorrect addresses, or third-party delivery attempts.
• APO/FPO Addresses: Please confirm shipping availability to APO/FPO addresses before placing your order, as some manufacturers will not deliver to such addresses.
• Risk of Loss: The risk of loss and title for products passes to you upon delivery, and we are not liable for damages post delivery.
• Multiple Shipments: We may use multiple manufacturers or locations to fulfill an order, so sometimes orders will come in multiple shipments. Prices are listed as FOB from the shipping point, meaning upon delivery, the buyer accepts the risk of loss and title for products when the item is shipped.